Warranty and Return Policy

Product  Warranty  Information

• The factory warrants to the original purchaser that this product, excluding accessories, shall be free from defects in manufacturing and material, under normal and reasonable use for a period of one year from date of purchase.
• For this warranty to apply, the owner and/or user must follow the instructions provided herein, with the product. The proof of purchase must be submitted with return of the product for warranty to apply. The product returned to the manufacturer/Vapor Clean Products Inc. is to be shipped prepaid (see exceptions) in a protective carton. The manufacturer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit. Purchaser must contact retailer prior to shipping product for repair to receive proper instructions and authorization.
• This Warranty is Void if: product is damaged due directly or indirectly to misuse, abuse, negligence, accidentals, repairs or alterations outside our facilities, lack of maintenance, or used not in accordance in the owners manual. The sole and exclusive remedy under this warranty is repair or replacement, at the Manufacturer's option, of any product that proves to be defective in manufacture or materials within above stated period. This warranty is not transferable. 
• This Warranty is void if residential/home equipment is used in commercial use.
• This Warranty is Void if: Product has been operated with substances other than city water, non softened water*, bottled or distilled water. Any substance introduced into the boiler other than acceptable stated waters will void warranty.
• The manufacturer or it's representatives is not liable for any consequential or incidental damages (including personal injury, property damage or monetary loss) that may be incurred from purchase, use, or inability/improper use of the product. Maximum liability shall not exceed the purchase price of the product paid by the original purchaser.
• Some states do not allow the exclusion or limitation of incidental or consequential damages.
• Lifetime boiler warranty, part only, applies on purchases made after 10/01/05. Prior to this date of 10/01/05 a 5 year boiler warranty, part only, applies. Effective 5/23/08 Heating Elements are included with the lifetime boiler warranty.
• Ground shipping will be paid on qualified warranty repairs effective 5/23/08  to the 48 continental US states.
• The extended warranty only applies to retail purchases.
• Ebay purchases or any item not purchased at full retail price unless otherwise noted, receive the 1 year parts and labor mfg. warranty as described above. Shipping will be paid within 30 days of purchase for damaged or defective products.

30 Day Satisfaction Guarantee*

Free Shipping/Delivery
Vapor Cleaners listed on are offered with free shipping. This only applies to items shipped to addresses within the Continental United States. Any consumer purchasing outside the Continental US (Hawaii, Puerto Rico, Canada etc.) waives Free Shipping. All shipping charges normally paid by the retailer for possible warranty repairs shall be waived.
Damage in Shipping
Products arriving with damage in shipping, must be reported to the shipper (retailer) within 3 days of receipt to file appropriate claims with the transporter.

 Product Returns
 If for whatever reason you are not satisfied with your purchase you may return your product within 30 days of purchase date* see exceptions. It is recommended that you call 1-800-758-3141 and speak with Customer Service before deciding to return or exchange your purchase.
 If your product is defective within 30 days of purchase, we will pay all ground shipping costs to replace or repair your product when product if assessed and determined defective.

If you change your mind and wish to return your purchase, we will be happy to accept your return.
We will credit your purchase, less shipping and handling - orders that receive "free shipping" only applies if you keep the product.  All returns will carry a restock fee of 15% for expenses incurred by retailer. All returns must be in "like new" condition, in original packaging, with instructions, paperwork and accessories. Product or accessories returned in less than reasonable new condition may be assessed and subject to additional charges. The retailer reserves the right to refuse damaged or heavily used equipment with documentation.

*Certain products are not returnable, including filtration or extraction systems due to the inability to confirm the environment to which the product was used. We ensure new, direct from factory, sanitary products only. This includes the Gaia and Desiderio's. Please contact customer service if you have any questions prior to the purchase of these products to ensure the proper purchasing decision.

No consideration of refund will be accepted regardless of circumstance after 30 days of purchase. Repair or replacement according the Manufacturers Warranty is the sole remedy.

Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred by the purchaser. These charges may include, but are not limited to, delivery and return transit costs and storage fees. Orders cancelled after processing (not yet shipped) will be subject to a 5% fee to recover credit card fees charged to the retailer. If the product has shipped it will be treated as a return item and standard charges will apply.

 

Return Notes
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Any products returned without a valid RMA will be refused and returned to shipper. RMA is valid 15 days from receipt for the purchaser to return their product.
 Consumer must contact us for proper instructions for return. The manufacturer/retailer advises the purchaser to insure the shipment against possible loss or damage in transit. The manufacturer will not be responsible for items lost or damaged in transit.

Return Instructions:

Please follow these basic instructions.

 No returns will be accepted without our Return Authorization Number.

Shipping and Returns
Please email your request and reason for return to:
 
returns@myvaporclean.com
to request a Return Authorization Number and we will contact you with this number.

 Once we have received your package we will inspect the contents. Providing the product is in "like new" condition we will refund the appropriate amount to the credit card used for your original purchase or make the proper assessments to ensure proper credit.

All debts incurred by services rendered by implied contract or product purchases by agreement to the terms and policies put forth by Vapor Clean Products Inc., at the directors discretion may be turned over to a third party agency for collection. Additional fees will be applied fpr processing such claims.